If you can't log into Observers Portal and need to reset your password to your Observers Code:

• Type the observers code, choose DOB from calender menu, Case sensitive captcha text as displayed in captcha text box, then click Submit button and follow the on-screen instructions.
• Helpline: Genesys@eci.gov.in

Instructions After Resetting Your Password

• Kindly press login here
• Now login with the observer code as userid and password both.
• Please change your password which is between 6 to 9 characters in the change password screen.